At The Little Heaven – A Proud Initiative of SPS Hospitality, we value your time and trust. We understand that plans may change, and we strive to be as transparent as possible regarding cancellations and refunds. Please read the following policy carefully before making a reservation.

1. Standard Cancellation

Cancellations made 7 days or more prior to check-in will be eligible for a full refund (after deducting applicable transaction/processing charges).

Cancellations made between 3–6 days prior to check-in will be eligible for a 50% refund of the booking amount.

Cancellations made within 48 hours of check-in or no-shows will not be eligible for any refund.

2. Group & Event Bookings

For group reservations, banquet bookings, or special events, separate cancellation terms may apply.

Advance payments for such bookings are non-refundable unless otherwise specified in writing.

3. Early Check-Out

In case of early departure, the amount for unused nights will not be refunded.

4. Modifications

Any request for change in booking dates is subject to availability and management discretion.

Tariff differences (if any) must be borne by the guest.

5. Refund Processing

Approved refunds will be processed within 7–10 business days through the original mode of payment.

Bank delays, payment gateway processing time, or technical issues may affect the timeline, for which SPS Hospitality shall not be liable.

6. Force Majeure

In case of unforeseen circumstances such as natural disasters, government restrictions, pandemics, or other events beyond our control, refund policies may be modified at the sole discretion of management.

Note: All cancellations, modifications, and refund requests must be made in writing via email or through our official booking channel.

📌 By confirming your reservation with The Little Heaven, you acknowledge and agree to the above Cancellation & Refund Policy.